:root{--accent:#0479ad;--side:#0e3b43;--side2:#14505a;--line:#e3e8ee;--muted:#6b7785;--bg:#f5f7fa;--danger:#d6361f;--ok:#1f9d55}
*{box-sizing:border-box}
html,body,#app{height:100%;margin:0}
body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;font-size:14px;color:#1f2933;background:#fff}
button,input,select,textarea{font:inherit}
a{color:var(--accent)}
.hidden{display:none!important}

/* login */
.login-wrap{min-height:100%;display:flex;align-items:center;justify-content:center;background:var(--bg)}
.card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:28px;width:360px;max-width:92vw;box-shadow:0 6px 24px rgba(0,0,0,.06)}
.card h1{font-size:20px;margin:0 0 4px}
.card p.sub{margin:0 0 18px;color:var(--muted)}
.field{margin-bottom:12px}
.field label{display:block;font-size:12px;font-weight:600;color:#3e4c59;margin-bottom:4px}
.field input,.field select,.field textarea{width:100%;border:1px solid #cbd2d9;border-radius:6px;padding:8px 10px;background:#fff}
.field input:focus,.field select:focus,.field textarea:focus,.chat-input textarea:focus{outline:2px solid var(--accent);outline-offset:-1px;border-color:var(--accent)}
.btn{border:1px solid #cbd2d9;background:#fff;border-radius:6px;padding:7px 12px;cursor:pointer}
.btn:hover{background:#f0f3f7}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}
.btn.primary:hover{filter:brightness(1.08)}
.btn.block{width:100%}
.btn.danger{color:var(--danger);border-color:#efb3aa}
.btn:disabled{opacity:.55;cursor:default}
.err{color:var(--danger);font-size:13px;min-height:18px;margin:6px 0}
.ok{color:var(--ok);font-size:13px}

/* shell */
.shell{display:flex;height:100%}
.side{width:210px;background:var(--side);color:#fff;display:flex;flex-direction:column;flex-shrink:0}
.side .brand{padding:18px 18px 10px;font-weight:700;font-size:16px;letter-spacing:.2px}
.status-btn{margin:4px 14px 14px;background:#0a2c32;border:1px solid #2a6470;border-radius:20px;color:#fff;padding:7px 12px;cursor:pointer;text-align:left;display:flex;align-items:center;gap:8px}
.dot{width:9px;height:9px;border-radius:50%;background:#7b8794;display:inline-block;flex-shrink:0}
.dot.on{background:#38d26b}
.nav a{display:flex;align-items:center;justify-content:space-between;padding:11px 18px;color:#d6e4e7;text-decoration:none;border-left:3px solid transparent}
.nav a:hover{background:var(--side2)}
.nav a.active{background:var(--side2);color:#fff;border-left-color:#4cc2f0;font-weight:600}
.pill{background:var(--danger);color:#fff;border-radius:10px;font-size:11px;font-weight:700;padding:1px 7px}
.pill.neutral{background:#3b7280}
.team{margin-top:auto;padding:10px 0 14px;border-top:1px solid #1f5560;font-size:13px}
.team h4{margin:0;padding:6px 18px;font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:#8fb3ba}
.team div.m{padding:3px 18px;display:flex;align-items:center;gap:8px;color:#d6e4e7}
.main{flex:1;display:flex;flex-direction:column;min-width:0}
.topbar{height:56px;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 22px;gap:14px;flex-shrink:0}
.topbar h2{font-size:15px;margin:0;font-weight:600;flex:1}
.userbox{display:flex;align-items:center;gap:10px;color:var(--muted)}
.content{flex:1;overflow:auto;min-height:0}

/* tabellen */
.toolbar{display:flex;align-items:center;gap:12px;padding:14px 22px;border-bottom:1px solid var(--line)}
.toolbar .grow{flex:1}
.toolbar input[type=search],.toolbar select{border:1px solid #cbd2d9;border-radius:18px;padding:6px 14px;min-width:220px}
.toolbar select{min-width:0;border-radius:6px}
.group-head{display:flex;align-items:center;gap:10px;padding:14px 22px;cursor:pointer;user-select:none}
.group-head .chev{width:26px;height:26px;border:1px solid var(--line);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px}
.group-head .cnt{margin-left:auto;color:var(--muted)}
table.t{width:100%;border-collapse:collapse}
table.t th{text-align:left;font-size:12px;color:#3e4c59;padding:8px 22px;font-weight:600}
table.t td{padding:11px 22px;border-top:1px solid var(--line);vertical-align:middle}
table.t tr.row{cursor:pointer}
table.t tr.row:hover td{background:#f3f9fc}
.tag{display:inline-block;background:#e6f4fa;color:#05618a;border-radius:10px;padding:1px 8px;font-size:12px;font-weight:600}
.muted{color:var(--muted)}
.ell{max-width:46vw;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.empty{padding:34px 22px;color:var(--muted)}

/* gesprekken */
.split{display:flex;height:100%}
.convlist{width:310px;border-right:1px solid var(--line);overflow:auto;flex-shrink:0}
.conv{padding:12px 16px;border-bottom:1px solid var(--line);cursor:pointer}
.conv:hover{background:#f3f9fc}
.conv.sel{background:#e6f4fa}
.conv .top{display:flex;justify-content:space-between;gap:8px}
.conv .nm{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv.unread .nm{color:#000}
.conv .sn{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.conv .tm{color:var(--muted);font-size:12px;flex-shrink:0}
.panewrap{flex:1;min-width:0;height:100%}

/* chatpane */
.pane{display:flex;height:100%;min-height:0}
.pane .left{flex:1;display:flex;flex-direction:column;min-width:0;background:#f0f2f5}
.pane .right{width:300px;border-left:1px solid var(--line);background:#fff;overflow:auto;padding:14px;flex-shrink:0}
.chat-head{display:flex;align-items:center;gap:10px;padding:10px 16px;background:#fff;border-bottom:1px solid var(--line)}
.chat-head .nm{font-weight:600;flex:1}
.log{flex:1;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:8px;min-height:0}
.msg{max-width:72%;padding:8px 12px;border-radius:12px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.4}
.msg .meta{display:block;font-size:11px;opacity:.65;margin-bottom:2px}
.msg.visitor{align-self:flex-start;background:#fff;border:1px solid var(--line)}
.msg.agent{align-self:flex-end;background:#d8eefa}
.msg.system{align-self:center;color:var(--muted);font-size:12px}
.typing{height:18px;padding:0 16px;font-size:12px;color:var(--muted)}
.chat-input{border-top:1px solid var(--line);background:#fff;padding:10px 12px;display:flex;gap:8px;align-items:flex-end}
.chat-input textarea{flex:1;resize:none;border:1px solid #cbd2d9;border-radius:8px;padding:8px 10px;min-height:56px;max-height:140px}
.hint{padding:10px 16px;color:var(--muted);text-align:center;font-size:13px}
.info h4{margin:14px 0 6px;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted)}
.info .stats{display:flex;gap:6px;margin:10px 0}
.info .stat{flex:1;border:1px solid var(--line);border-radius:6px;padding:8px;font-size:12px;color:var(--muted)}
.info .stat b{display:block;font-size:16px;color:#1f2933}
.info ul{list-style:none;padding:0;margin:0}
.info li{padding:4px 0;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.info li.sep{color:var(--muted);font-size:11px;text-transform:uppercase;padding-top:8px}
.kv{font-size:13px;margin-bottom:6px;word-break:break-all}
.kv span{display:block;color:var(--muted);font-size:12px}

/* modal */
.overlay{position:fixed;inset:0;background:rgba(15,25,35,.5);display:flex;align-items:center;justify-content:center;z-index:50}
.modal{background:#fff;border-radius:10px;box-shadow:0 12px 40px rgba(0,0,0,.35);display:flex;flex-direction:column;max-width:96vw;max-height:92vh;overflow:hidden}
.modal.big{width:1100px;height:82vh}
.modal-head{background:#2f3941;color:#fff;display:flex;align-items:center;padding:10px 14px;gap:10px;flex-shrink:0}
.modal-head .ttl{flex:1;font-weight:600}
.modal-head button{background:#4b565f;border:0;color:#fff;border-radius:50%;width:28px;height:28px;cursor:pointer}
.modal-body{flex:1;min-height:0;overflow:auto}
.modal-body.pad{padding:20px;min-width:380px}
.modal-body.fill{display:flex}
.modal-body.fill>*{flex:1;min-width:0}

@media (max-width:900px){.side{width:64px}.side .brand,.status-btn span.lbl,.team h4,.team .m span.nm{display:none}.nav a span.lbl{display:none}.pane .right{display:none}.convlist{width:230px}}